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Empowering Business Through Technology

Testimonials

“As someone who has typically more balls in the air than I can manage, I rely on deep relationships with a half a dozen key vendor partners that are experts in their industry, bring value to the products and services they deliver, and consistently put our interests in front of their own. Universal is one of these key vendor relationships.

Universal advises us on how we can best configure our voice, data, internet, and network security services to allow us to focus on our own customers. These solutions constantly evolve as technology changes. Having Universal as a partner who is always thinking about how these technological changes impact our business helps me sleep good at night knowing we are always balancing the latest technological best practices at an excellent price point and value. I can say that for nearly 20 years I have relied on their solid advice, detailed execution, and ability to quickly understand our issues to anticipate problems and to help us bring in the best solutions to solve these potential problems.

Although Universal is not our in-house department, I rely on their expertise and unbiased feedback exactly as I would our own in-house associates. Having their expertise, their knowledge of our business, their longevity, and their integrity available to us but without being on our payroll, is a huge asset I place a lot of value in. They’ve made our business better for many years. They are one of our key vendor/partners, and are part of our team.”

— M. Dayhoff, Phil Smith Auto Group

“Our busy Independent Insurance Agency handles many calls daily.  We are extremely fortunate to have Universal as part of our communications team.  We rely on the Universal team to assist with our frequent challenges and changes in this area.  The rates we pay are extremely reasonable for all of our communication needs from Internet access to Telephones.  These are things that are the lifeline to the company and our ability to provide prompt and professional assistance to our clients.  Universal is always available to assist "at the drop of a hat" which is extremely important to ours and any service based business.  I can't recommend them more highly than I do at every opportunity.  The Telecom business is a very complex jungle.  Let Universal help guide you effortlessly through to achieve your goals successfully.  They have great knowledge and have seen it all before.”

— M. Gordon, The Gordon Agency

“For over 10 years now, I have trusted Universal as my network and telecommunications solutions provider. Universal’s customer service skills are second-to-none! Their versatile backgrounds and in-depth knowledge of the telecom and network provider industries make them the perfect solutions provider for any company looking for savings and a single point of contact.”

— D. DerBedrosian, The Windsor Club, Vero Beach, FL

“The guys at Universal are the best. I own a very big and busy law firm in Palm Beach and Broward County with my law partner. I have zero time to deal with issues regarding phones and phone lines and contracts and Comcast. These guys take out the stress on my end and put it on them. If you're looking for a telecommunications company to help service your business, don't look any further. Call Universal ASAP!”

— S. Bell, Esq., Meltzer & Bell, P.A.

“The biggest gift of working with the team at Universal- out of overwhelm!  The blessing is that there are options regarding office phone services; the flip side, there are a ton of options!  Universal cut out all the overwhelm, presented only the options that we had determined would best suit our office, so choosing our phone system was an easy decision.  Universal worked with our IT group on building out our phone network, was onsite during installation day and has been available for help, questions and troubleshooting since then.  Save yourself from the overwhelm and the Universal team help you with your new phone system.”

— J. Landis, CenterLink

“In today's world of looking for the best telecommunications provider, VoIP provider an cellular provider that fits your company's needs can be quite a lengthy and painful process. Using Universal Telecommunications as our agent for all of our company telecom needs allows us to filter through the many vendors available. Universal does all the legwork reviewing and researching to provide us with the best match of vendors who meet our criteria. We have been using Universal for over 15 years and they are familiar with all our procurements processes and handle all the preparation of the proposals. The only decision we have to make is deciding which vendor to choose from the selected recommendations from Universal.

Another great advantage we have with Universal is they are the first and last call we make regarding any issues we may have with any of our communication providers, be it a circuit down or a new mobile device to be ordered, they take care of all our needs saving us the time and process of dealing with any issues. They stay engaged and available even after setting up the partnership with the providers. They have exceptional Customer Service care and valuable service.”

— P. Cedeno, Baer's Furniture, It Director

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For 20+ years, Universal has provided businesses and the public sector with innovative IT, network and voice solutions, all backed by professional project management and 24x7 support.

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